You’re getting the lowest possible price at the time of booking – guaranteed.
If you find your reservation on another website at a lower rate, contact our customer care team right away. We’ll match the price of the other deal if:
- You contacted us immediately after booking with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
- The other deal is bookable online and is still available when we check.
- The other deal is subject to the same booking conditions you’ve chosen with IN-venice.com. This means: a) It’s the same property. b) It’s the same room type, apartment type, etc. c) The check-in and check-out dates are the same. d) It has identical room conditions attached (including the meal plan, cancellation policy, package offer, etc.)
- The conditions of your booking with us still allow penalty-free cancellations and modifications.
If we can’t match the rate of the other deal because one of these conditions is different, you still keep your existing reservation – including the cancellation policy.
Our Best Price Guarantee offer doesn’t apply if:
- You book through a website that doesn’t reveal which property or accommodation type you’ll be staying at until after you’ve booked.
- You book using: a) Special membership rates b) Frequent stayer rates c) Loyalty points d) Any rewards programs or special promotions made available by the accommodation provider
- You don’t contact us until after you’ve checked in.